• We try our best to describe products accurately and fairly.
• If the goods and descriptions you receive are not accurate, contact us after receipt at contact@gloristas.com or info@gloristas.com.
• Refunds are provided after receiving the original product, which must be in its original condition.

• If there is a store error (defective product or wrong product shipped), we are willing to ship new items or cover delivery fees as stated.
• If you find a quality problem after delivery, contact us for a full refund or exchange according to your wishes.

If an item is lost or damaged in transit, all losses are borne by the seller as stated.

• Items are shipped to the buyer’s address provided at checkout.
• To change the address, email us in time: contact@gloristas.com or info@gloristas.com.
• Items not received due to an invalid address are not covered by the full refund/repayment policy as stated.

• Our products are crafted from high-quality materials and undergo strict quality control.
• All products come with a warranty that covers manufacturing defects or problems resulting from production errors.
• To report a defect, email photos to contact@gloristas.com or info@gloristas.com. We will offer a replacement or refund depending on circumstances and your wishes.

We reserve the right to cancel any order if we suspect fraudulent activity, pricing errors, or product availability issues. In such cases, you will be notified and any payments made will be fully refunded.

If you have questions, please email contact@gloristas.com or info@gloristas.com. We respond the same day as stated.