Returns or exchanges are accepted within 30 days from the date of delivery.

• Items must be returned in their original, unused condition, with all tags and packaging intact.
• We cannot accept returns of items that have been used, washed, or altered.

To initiate a return or exchange, email your order details to contact@gloristas.com or info@gloristas.com.

We will provide a return authorization and instructions on how to proceed.

• In standard cases, the buyer is responsible for return shipping costs.
• If there is a store error (defective item or wrong item shipped), we can ship new items or cover delivery fees as stated.

• Refunds are issued for returned items that comply with our return policies.
• We aim to process refunds within 7–10 business days of receiving the return.
• Shipping and handling fees are non-refundable unless the return is due to a defective product or shipping error on our part.

If you find a quality problem after receiving the product, contact us for a full refund or exchange according to your preference.

Orders are shipped to the address provided at checkout.

• To change the shipping address, email us as soon as possible: contact@gloristas.com or info@gloristas.com.
• Items not received due to an invalid address are not covered by the full refund/repayment policy as stated.