Frequently Asked Questions (FAQ)

Quick answers to common questions about shipping, returns, warranty coverage, and customer support.

What kind of products does Gloristas offer?

A: We offer a wide range of high-quality furniture for every room in your home—living room, bedroom, dining room, office, and outdoor—plus selected décor pieces.

Is the store open all the time?

A: Yes. Our online store is available 24/7 for browsing and purchasing.

Is shipping free?

A: Yes. We offer Free Full Service Delivery on all items.

How long does delivery take for US in-stock items?

A: Some items stocked within the United States typically arrive within 8–12 business days.

How long does delivery take for items shipped from outside the USA?

A: Most items are fulfilled from outside the USA and typically arrive door-to-door within 6–12 weeks.

Can I request faster shipping?

A: Yes. For faster shipping options (Express / DHL / EMS), email us at contact@gloristas.com or info@gloristas.com.

Will I receive a tracking number?

A: Yes. Once your order ships, you will receive a tracking number and shipment updates.

Are there customs fees or taxes?

A: International orders may be subject to customs fees, taxes, or import duties based on your country’s regulations, and these fees are the customer’s responsibility.

What should I do if my item arrives damaged?

A: Please contact us immediately by email and include clear photos of the damage so we can help you with a suitable solution.

What happens if a shipment is lost or damaged in transit?

A: As stated in our policy, if an item is lost or damaged in transit, the seller bears the loss.

Can I return an item if I don’t like it?

A: Yes. We accept returns or exchanges within 30 days from the delivery date, as long as the return conditions are met.

What are the return conditions?

A: Returned items must be unused, in original condition, and include all tags and original packaging. We cannot accept items that have been used, washed, or altered.

How do I start a return or exchange?

A: Email your order details to contact@gloristas.com or info@gloristas.com and we will send return authorization and instructions.

Who pays for return shipping?

A: In standard cases, the buyer is responsible for return shipping costs, unless the return is due to our shipping error or a defective product as stated in the policy.

How long does a refund take?

A: We aim to process refunds within 7–10 business days after receiving the returned item.

Are shipping/handling fees refundable?

A: Shipping and handling fees are generally non-refundable unless the return is due to a defective product or a shipping error on our part.

Can I change my shipping address after placing an order?

A: Yes. Contact us as soon as possible at contact@gloristas.com or info@gloristas.com to request an address change before shipment.

What if the address is incorrect and the order is not received?

A: Items not received due to an invalid address are not covered by the full refund/repayment policy as stated.

Do your products include a warranty?

A: Yes. We provide warranty coverage for manufacturing defects or issues resulting from production errors, as stated in the policy.

How do I report a manufacturing defect?

A: Email contact@gloristas.com or info@gloristas.com with photos of the issue, and we will offer a replacement or refund depending on the situation.

Need more help? Email contact@gloristas.com or info@gloristas.com.